Terms of Service

These Terms of Service ("Terms") govern your access to and use of CiteRelay (the "Service") offered by the operator of CiteRelay. By creating an account, accessing the Service, or using its features, you agree to these Terms.

For questions, contact citerelay@gmail.com.

1. The Service

CiteRelay provides tools to analyze URLs you submit, extract public site content through our scraping integration (Firecrawl), run AI-assisted workflows (via OpenRouter and underlying model providers), and generate draft marketing or answer-engine-oriented pages and related metadata that you may export. The Service, its outputs, and any scores or suggestions are provided for your business use and are not a substitute for legal, financial, or professional advice.

We may change, suspend, or discontinue features, limits, or integrations as we improve the product or respond to third-party requirements.

2. Eligibility and accounts

You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account. Notify us promptly at citerelay@gmail.com if you suspect unauthorized access.

3. Acceptable use

You agree not to:

• Use the Service to violate law or third-party rights, including intellectual property, privacy, publicity, or contractual rights;
• Submit URLs or prompts intended to access, scrape, or generate content from sources you are not authorized to use for this purpose;
• Attempt to probe, scan, or test the vulnerability of the Service, bypass security or rate limits, or interfere with the Service or other users;
• Upload malware, spam our support channels, or misuse AI outputs to deceive end users (for example undisclosed impersonation or fraudulent claims).

You represent that you have the rights needed for us to process URLs and content you submit for the purpose of operating the Service (including sending those URLs to Firecrawl and related AI processing).

4. AI-generated content and third-party services

Outputs may be inaccurate, incomplete, or unsuitable for publication without human review. You are solely responsible for reviewing, editing, fact-checking, and legally clearing content before you publish or rely on it. The Service depends on third parties (including Firecrawl, OpenRouter, model providers, hosting, databases, Stripe, Resend, Arcjet, Inngest, and Redis providers). Their availability, pricing, or policies may affect the Service.

5. Intellectual property

We retain all rights in the Service, its software, branding, and templates. Subject to these Terms and your plan limits, we grant you a non-exclusive, non-transferable right to access the Service and use outputs you lawfully generate for your own business purposes, including export and publication where you have the necessary rights.

You grant us a limited license to host, process, transmit, and display your inputs and generated artifacts solely to operate, secure, and improve the Service.

6. Plans, billing, and taxes

Paid features are billed through Stripe. Fees, renewals, and refunds (if any) are described at checkout and on our pricing page. You authorize us and Stripe to charge your selected payment method. You are responsible for applicable taxes. You may cancel according to the flows presented in the product; cancellation does not erase obligations for amounts already due.

7. Suspension and termination

We may suspend or terminate access for conduct that violates these Terms, creates risk, or threatens the integrity of the Service. You may stop using the Service at any time. Provisions that by their nature should survive (including disclaimers, limitations, and indemnities) will survive termination.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS WILL IMPROVE SEARCH RANKINGS, CITATIONS BY AI SYSTEMS, OR BUSINESS RESULTS.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE OPERATOR OF CiteRelay BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (US$100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

10. Indemnity

You will defend and indemnify the operator of CiteRelay and its affiliates, contractors, and personnel against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your content, or your breach of these Terms.

11. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Any disputes related to the Service will be brought solely in the courts located in Ontario, Canada, and you consent to personal jurisdiction in these courts. Either party may seek injunctive relief in the courts of Ontario, Canada to protect rights or the security of the Service. Where mandatory local law requires otherwise (for example certain consumer protections), those requirements apply despite this section.

12. Changes

We may modify these Terms by posting an updated version on this page. Material changes may also be communicated by email or in-product notice where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms.